FREQUENTLY ASKED
Booking A Pet Pro
Click “Book a Pet Pro” on our website.
Complete the New Client Form in our Client Portal (your hub for booking, communication, forms, and payments).
Sign required forms and upload your pet’s rabies certificate.
Download the Time to Pet app for easy scheduling and updates.
Note: It may take up to a week to schedule your Meet & Greet.
The Meet & Greet
A complimentary 30-minute visit where we:
Learn about your pet’s routine.
Review your home setup and answer questions.
Collect access info (lockbox, codes, alarm).
Keys & Access
We do not store physical keys.
Homes must use electronic entry or a lockbox with two keys.
Visits & Reports
Every visit comes with a detailed report + photos in the portal.
Includes care updates, safety/home checks, and complimentary tasks (mail, plants, lights, bins).
As a team-based service, your pet will bond with several trusted Pet Pros, ensuring backup coverage.
The Client Portal is your central hub for all scheduling and updates, so please make sure you have the app downloaded.
Requests are not confirmed until approved by our team.
Cancellation Policies
Weekly Standing Clients: by 5:00pm the night before
Dog Walks, Sniffari Adventures, Dog Training: 48 hours
Cat Care: 1 week before first visit
Holidays: 2 weeks before first visit
⚠️ Last-minute bookings that are approved and then canceled are subject to full charge.
Weekend Rates
+$10/visit Saturdays & Sundays.
Easton Clients
No 15-minute visits or Sniffari Adventures
$3/visit surcharge
Holidays
+$25.00 per visit for all holidays
New Years Day, Good Friday, Saturday between Good Friday and Easter, Easter, Memorial Day, Independence Day, Thanksgiving, Black Friday, Christmas Eve, Christmas Day, New Years Eve
We do not offer refunds. Canceled services are issued as account credits. Credits must be used within 1 year of issue date.
Quick Facts
Hours: Visits available daily, 9am to 4pm
Scheduling: Requests in the portal are not guaranteed until approved
Walks & Sniffari: Dogs from the same household only; we avoid other people and animals
Sniffari Trails: Pequonnock Valley Trail (Tait Rd or Whitney Rd entry points)
Our Team: Pets may not meet every Pet Pro in advance—team-based care ensures backup and reliability
